One of Tower’s greatest competitive advantages is the commitment, involvement and accessibility of our President and senior officers in every client relationship. Senior management direction combined with a progressive, servicing team approach has been the key to our success in maintaining one of the industry’s highest account retention ratios.

Team Servicing Approach

The scope and complexity of the travel process has increased significantly in recent years with the rise of new technologies, operating platforms and management practices. To ensure success in this new environment, Tower employees must be experts in their respective fields, constantly staying ahead of emerging technologies and practices. That is why we believe in a “team” approach when it comes to program management. We combine traditional account management services via your designated Account Manager, with additional access to Tower specialists in areas of operations, online booking, data reporting and accounting. We believe this a far more efficient and responsive servicing model as you get informed answers by going directly to subject matter experts.

Combining access to professional, subject matter experts along with the strategic, big picture thinking that comes from our President, John Smith and senior officers ensures balanced program management. Because of our size, John is engaged in every client relationship, offering insight where appropriate, guiding the servicing team where needed and serving as a program advocate to your senior management.

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