In today’s sophisticated marketplace, organizations understand that the greatest return on their travel dollar is realized through a sound, well communicated travel policy, administered by informed professionals, using advanced technology to capitalize on supplier savings wherever they exist. Savings will be realized through a multitude of channels as highlighted below:
Savings From Online Booking
Clients realize significant savings on transaction fees by complimenting full-service reservations with reduced fee, online bookings. Additionally, savings of up to 37% may be realized on fares and rates (average savings-16.6%) as online travelers are more inclined to accept lower priced options.
Senior Level Supplier Relationships
Tower maintains comprehensive vendor relations with all major airline, hotel and car rental providers, including preferred status with United and American Airlines, Hertz, and online players, Hotels.com and Lodgings.com. Tower also maintains a
strategic relationship with BCD Travel Affiliate (formerly WorldTravel Affiliates), allowing us to supplement our own preferred deals with additional programs for comprehensive savings and value add.
VAST (Value Added Service Tracking) Report
Documents the many ways (up to 33 different value add categories) Tower is delivering hard and soft dollar savings on air, hotel and car rental transactions. This might include for example, savings from waived fare rules or hotel no-shows, complimentary upgrades on air, hotel rooms or car classes, or cleared inventory.
Savings From Advanced Technologies
Tower guarantees the attainment of the lowest available fares/rates on every transaction by leveraging; Compleat’s advanced fare/rate surveillance technology, Pre-Trip reporting for greater policy control prior to travel, Internet Airfare Monitoring to search up to 30 different Internet sites for the lowest Internet fares and Automated Traveler & Company Profiles to ensure that all reservation activity can be made in accordance with your unique requirements.
Electronic E-Ticket Tracking
Tower’s eTrak technology provides reporting on all used and unused traveler
e-tickets for optimal cost management, alerting our agents and travelers on unused tickets for proactive savings.
Multi-Channel Distribution Strategy (MCDS)
MCDS is not a technical solution, but rather a business philosophy that recognizes that success in this new era of travel management will be realized by accessing the most relevant supplier information, regardless of how it is distributed. Tower expands the low fare/rate search process from our dual GDS platform to the following outlets for the most comprehensive view of airfare, hotel and car rental rates:
Airline, Hotel and Car
Rental Internet sites
Online Travel sites
(Orbitz, Travelocity, Expedia, Hotels.com, etc)
Airline consolidators
(domestic and international)
Consortia
programs/deals
In one case study, Tower was able to lower a client’s average ticket price by 16%, applying MCDS practices.
Negotiated Airfares
Tower maintains strong working relationships with all major domestic and international carriers, achieving savings on air travel through a variety of programs.
Aggressive domestic,
system-wide discount programs, use of
meeting/training fares, upgrade programs,
waiver/favor support and programs that can
accrue free tickets.
Negotiated
international barter and positive space upgrade
programs.
Special Services Desk consultants who manually review every
reservation in excess of $700 for lower cost
alternatives.
Dedicated International Rate & Tariff Desk specialists who ensure the least
expensive calculation.
Negotiated Hotel Programs
Tower supplements the industries most competitive hotel program with even greater discounts provided via merchant model hotel programs. Tower leverages the purchasing power of over 12 million room nights to obtain discounts that range up to 50% off corporate rates at over 10,000 properties in over 1400 cities worldwide. While merchant model rates are often too restrictive for business travel use, savings can be significant, often averaging 10% more than savings provided in traditional programs. Once again, in this new era of travel management, we believe it is our responsibility to offer options that leverage the best of the traditional and online models.
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