Tower has a proud history of always looking for better and more cost-effective ways to deliver quality travel services. We have achieved success by assuming one of the industries most advanced technology positions. Our size affords us the unique ability to deploy new technologies quickly and cost-effectively.

Leveraging technology to its fullest potential empowers travelers and travel arrangers with servicing options and information access unheard of only a few years ago. Tower’s cutting edge applications include:

Compleat Automated Quality Control

Tower’s automated quality control product, Compleat, supplements manual quality control procedures to ensure accuracy, compliance with policies and attainment of the lowest fares and rates. Compleat routines are custom developed to support each client’s unique account and reservation specifications. Unlike many of the larger competitors, every reservation record is processed through Compleat for quality control, file finishing/automated ticketing, lowest fares/rates, seat and waitlist management.

Advanced Communication Systems

Tower utilizes state-of-the-art, Voice Over Internet Protocol (VOIP) Telecommunications System. We integrate this technology with a Citrix client-server, data network to equip our operations with the most powerful and advanced communication platforms in the world.

Multiple GDS Platform

Tower offices are equipped with dual automation capabilities. With GDS deregulation, multiple systems ensure access to broader pricing, fare and availability options, increased leverage when negotiating with airlines and more balanced and objective supplier data.

CrossFire Management Information System

CrossFire is our primary data management platform. The technology deployed in CrossFire has allowed it to achieve industry recognition for a superior level of data accuracy and customization capabilities. CrossFire incorporates a fully relational data structure allowing us to develop and produce over 300 different management reports, unique to each client’s needs.

TowerTrak Online Reporting

Recognizing the need for information in a 24/7 world, Tower was among the first to implement an online, web-based reporting solution. TowerTrak offers access to comprehensive, standard or custom developed, pre and post travel data via the web, 24/7, from anywhere in the world.

Online Profile Management

TowerProfiler is a web-based system that provides travelers a private and secure online profile entry, change and maintenance system. Through these private databases, travelers have the option of completing their own profiles online and changing/updating them as needed with the system automatically synchronizing changes on a real-time basis between the GDS and the booking systems.