TOWER Advantage

Tower offers a unique travel management alternative where thoughtful and progressive program management delivers optimal savings, control, flexibility and quality in a dynamic and changing world. Key points of differentiation:

Engaged, Hi Profile Senior Management

John Smith, Tower’s President, is a nationally recognized, industry leader and visionary.Unlike larger agencies where senior executives are rarely heard from, John plays an active and ongoing role with every client.

Recognized Leader in Online Booking and Adoption

Tower was among the first to offer clients an online booking tool. Our enthusiastic embrace of this technology has resulted in our ranking among the top most heavily transacted online bookers according to BTN’s Annual Agency Survey.

Proven Success With Employees Who Care

Tower has averaged a 97% client retention rate spanning almost three decades in an industry noted for high turnover. Past successes and standards motivate every employee to always deliver above and beyond client expectations.

Unique Size Supports Advanced Technology Position

Tower’s size affords us the unique ability to embrace and implement the industry’s most advanced technology platforms, faster and more cost effectively than larger competitors who have broad and complex infrastructures.

A History of Progressive Thinking

Tower has a long and proud history anticipating the future and pioneering new solutions. Tower was among the first to embrace online booking, home-based agents, online management reporting and numerous new travel technologies well before they became industry standards.

Following in this tradition and with the move toward GDS de-regulation, Tower clients benefit from its Multi-Channel Distribution Strategy (MCDS) that ensures the booking of the lowest available rates/fares regardless of the distribution channel

Global Reach

In an increasingly global community,Tower clients benefit from a comprehensive network of servicing locations in 3000 cities worldwide through our involvement with the WorldTravel Affiliates program.

Extended Servicing Hours

Tower provides clients extended servicing hours staffed with its own employees to ensure maximum traveler responsiveness, service control and account familiarity, regardless of the time zones they reside in.