Because your privacy is important to us, Tower conducts business under the following privacy principles:
Your Information is Secure
All of the information we compile about your travel arrangements and personal information that we collect about you is considered confidential. This information is protected by usernames and passwords. Where you have been given access to information via our website, you should keep your password and user name confidential. We have implemented industry standard security mechanisms to protect this information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Our security mechanisms include limited access, firewalls and security analyzers, use of Secure Sockets Layer (SSL) encryption to protect transmission of data. Our software and hardware are configured to provide effective security.
Given the nature of the travel industry, some third parties whom Tower does not control may have access to customer data that is deemed necessary to complete the reservation and fulfillment of travel services. The primary third party accessing your information through Tower are the GDS. Pursuant to the agency’s policies, the GDS will not sell or give the personal information individuals provide through the use of GDS products or service to any unaffiliated party other than those involved in providing the requested transportation or service without the individual’s permission, except when required by law or when data is requested by government or law enforcement authorities or in the unlikely event of a sale of the business or transfer of assets.
Other third parties that access your information include but are not limited to airlines, hotels, car rental agencies, and tour operators. Tower also has links on its website to various travel related entities. Tower cannot guarantee the privacy of information you provide to those sites.
Limited Use of your Information
Tower will not divulge the statistical information we compile for your company except for the express purpose of generating reports which have been authorized by you or otherwise agreed to by you in the normal course of our assisting you in managing your travel spending, or unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Tower (3) enforce our agreements with customers. We may also compile statistics from IP addresses accessing our website. Tower will not sell any customer specific information to any third party.
Disclosure of Traveler Specific Data
Tower will not divulge to any third party, traveler specific information unless in the ordinary course of conducting business for the benefit of customers, which may include confirming reservations, upgrades, frequent flyer status or for purposes of accommodating a change in travel plans.
Data Collection Methods
The collection of travel data for reporting purposes and customer billing is an industry standard, and many travel management companies use this information to provide useful features for their customers including web access to reporting and ability to modify traveler profiles online. This data may also be provided to suppliers with your consent to benchmark market share and revenue production for the sole purpose of analyzing spending patterns in accordance with your pre-existing or pending contracts.
Before a traveler takes their first trip we will request specific personal information to insure a high service level for each trip. Such personal information may include but is not limited to home phone numbers, credit card numbers, passport and visa information, birth dates, frequent flyer information, hotel and car id numbers, office address and phone numbers. In addition we ask for email addresses and fax numbers to facilitate delivery of travel information including invoices, trip itineraries and trip specific updates.
When you submit comments and questions on our services via our website, we also ask for your e-mail address. This is to allow us to contact you with questions about your feedback.
In addition to the uses for the information you submit to us, we may use personally identifiable information about you to:
- Contact you when necessary for additional information necessary to process or fulfill your travel request; determine if you are satisfied with our service; inform you that an upgrade is available; send travel warnings and updates; verify the status of a non-refundable booking; inform you of the status of your trip.
- Send or contact you with information or special offers available from Tower.
Tower takes steps to protect the confidentiality, privacy and security of personal information that is communicated to us. Like many companies that accept payment by credit card, Tower may share customers’ personal information with qualified third parties in order to process your order.
Access to Personal Information
Customers have access to personal information about them that Tower holds in a secure database. Through the web-based Profile product or other online booking tools that we offer, customers can correct this information where it is inaccurate. Tower may store information about customers in other databases for secondary purposes such as marketing.
Ownership of Data
All data and personal information is the property of our customers, as such, customers may request transfer of this data to them if they are no longer contracting to use Tower services. Tower may charge a reasonable fee to assist in such data transfers.
This policy is effective as of September 29005. Tower reserves the right to change this policy at any time by posting revisions to this page. Such changes will take effect upon posting.
For More Information
If you have any questions or comments about this policy, our services, or your experience with Tower, you may contact us at 1-800-542-9700.