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The Tower Difference is providing the technology, professionals, partnerships and savings to meet your travel management needs.

MANAGING PEOPLE

At Tower, we want to be your source for all things travel management. We want your travelers to feel confident that if they need something 24/7/365 that they can contact Tower at any time for help.

Our agent teams are here to assist with every aspect of your domestic, international, group or leisure travel needs. Our experienced travel management professionals continually strive to go above and beyond for all of our customers’ specific needs.

Our services include:

Managing people

  • Front-end policy (scripts/online booking tool rules)
  • Mid-office automation
  • Traveler tools
    • Itinerary aggregations and sharing
    • Mobile solutions
    • Invoice retrieval
    • Online check-in
  • Policy compliance and control
  • End-to-end solutions
  • Hard and soft policy
  • Online solutions team
    • Traveler assistance
    • Training
    • Ongoing updates

Online booking

MANAGING TRAVEL

Tower monitors all things travel for our customers. If there are weather-related issues or other disruptions in a country or region, we alert our travelers via email, voicemail or text message to ensure they are aware of anything that could interfere with travel in their area. On top of that, Tower takes a proactive approach and contacts inconvenienced travelers to see if they’d like to be rerouted, book a hotel room or make other arrangements. This process ensures all travelers receive the level of care that they expect and deserve.

Our “manager on duty” approach to after-hours booking allows us to assist a customer or traveler that may need some additional attention or assistance outside of business hours.

We offer three online booking tool options as part of our current program structure. We are always exploring new technology and looking for the next opportunity to add value to our suite of services and solutions.

Tower’s extensive reporting tools through Grasp Technologies will offer your company or travel manager the most robust options in the marketplace today. Tower also offers other solutions that can be incorporated into your program for benchmarking or more analytical capabilities.

Our services include:

    • Managing travel
      • Area-specific alerts
      • Global services
      • Newsletters
        • Monthly newsletter
        • Ongoing travel alerts
      • Mobile solutions

  • E-Travel Alerts – Ensure travelers are in the know about:
    • Security information
    • City/Country-specific weather and information
    • Strikes and other actions affecting travel plans
  • Duty of Care reporting – Where Are My Travelers?

MANAGING SUPPLIERS

Our staff and industry partnerships have allowed us to have the highest level of service with every major airline, hotel and car rental vendor in the marketplace today. The industry partnerships that we have developed allow us to provide higher levels of service than our competitors.

Our services include:

    • Managing vendors
      • Vendor negotiations with air, hotel and car suppliers
      • Corporate Volume Agreements
      • Air royalty programs
      • Negotiated hotel rates and amenities
      • Car discount and insurance programs
    • Analyzing and recommending alternatives
      • Benchmarking
      • Peer Grouping
      • Score Card

  • Dedicated account manager assigned to account
    • Program reviews
    • Single point of contact
    • New product/service dissemination

MANAGING EXPENSES

Travel is one of the highest, yet most controllable expenses for any organization. A managed program will assist your organization in achieving the highest level of cost savings available.

We specialize in creating custom travel management programs to fit each client. We offer the tools and services that mean the most to business travelers and travel managers.

Our services include:

  • Managing expenses
    • Management Information Reports
    • Analytics, Benchmarking and ROI recommendations
    • Savings programs
    • Robust reporting
      • Benchmarking
      • Customized data
      • E-Ticket tracking
      • VAST reporting
      • Cost savings differentials
      • Risk management reporting and risk management tools
    • Ongoing expansion
      • Flexible, custom programs grow with your business
      • Experts in capturing and managing travel
      • Multiple locations – reporting per location, department, country or region
      • Global reporting and data consolidation
      • One concise reporting package that has encompassed all of your global needs in one place
    • Expense management tool consultation