Privacy Policy

Privacy Statement

Tower Travel Management Corp. (“we” or “us”) strives to be a leading provider of corporate travel services and, as such, seeks to gain the full trust and confidence of our customers. We firmly believe in protecting the privacy of personal information. This Privacy Policy explains our online information practices regarding the collection, use, disclosure and protection of personal information when you use our website and associated tools and services. It also explains the choices you can make about the way your information is collected and used. This Privacy Policy applies to all information collected or submitted on our site.


We collect personal information that you provide on our website, over the telephone or through email, chat or text communications. Personal information is information that identifies an individual or that can be reasonably associated with a specific person or entity. When you use our website or associated tools or services, we may collect the following types of personal information from you, as needed:

  • Name, email address and telephone numbers
  • Home, business and billing addresses
  • Government-issued identification required for travel reservations or identity verification, such as passport, driver’s license and tax identification numbers
  • Payment information, such as payment card number, expiration date and billing address
  • Rewards and air royalty programs and membership information
  • Birth date and gender
  • Data you give us about other people, such as your travel companions or others for whom you are making travel reservations
  • Employment‐related information for corporate travelers
  • Travel history and travel‐related preferences, such as favorite destinations and preferred
  • Accommodation types

We use your personal information for the following purposes, depending upon the services you request or the pages you visit on our website:

  • Book your travel reservations and provide assistance and services related to your travel
  • Create, maintain and update user accounts on our website and authenticate you as a user
  • Enable and facilitate acceptance and processing of payments and other transactions
  • Respond to your questions, inquiries and requests for information
  • Enable communication between you and the travel supplier, such as hotels and airlines
  • Contact you (such as by email, phone, chat or text message) to provide information that may impact your travel, such as travel reservation confirmations and updates, travel alerts, travel disruptions, weather information, newsletters, or for other purposes, as described in this Privacy Policy
  • Promote security, verify identity of our customers, prevent and investigate fraud and
  • Unauthorized activities, defend against claims and other liabilities, and manage other risks
  • Protect our and our users’ rights and interests, enforce our policies, defend ourselves and take action regarding illegal or suspected illegal activities
  • Respond to subpoenas, courts orders or other legal process, or to requests by law enforcement, other governmental agencies or authorities
  • Comply with applicable laws and regulations, including security and anti‐terrorism, customs and immigration, and other such due diligence laws and requirements
  • Operate our business for lawful business purposes and as otherwise permitted by applicable law

We share personal information with third parties who are performing functions related to the services we offer and otherwise, as described in this Privacy Policy. We never sell personal information to third parties.

Party Service Providers
We share personal information with third parties we have contracted with to provide services in
connection with our provision of services to you and the operation of our business. For example, we use third-party service providers to provide credit card processing, book travel reservations and distribute email communications. We require these third parties to use such information only to complete such tasks.

Travel Vendors
We share personal information with travel‐related vendors, such as hotels, airlines, car‐rental companies, insurance companies and activity providers that fulfill your travel reservations. Airlines also share your personal information with applicable government agencies pursuant to applicable laws and regulations.

Legal Requirements
We may use or disclose your personal information when we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to enforce our policies and identify parties in violation of our policies; to respond to any claims; and to otherwise protect our rights or interest, or to protect our users or other parties. We may also disclose your personal information pursuant to the requirements of applicable laws and regulations; to respond to subpoenas, court orders or other legal process; or to respond to requests of any law enforcement or governmental agency or authority. In such cases, we reserve the right, in our sole discretion, to raise or waive any legal objection or right available to us.

Corporate Transactions
We may share your personal information in connection with a corporate transaction, such as a merger or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

Other Disclosures
Although it is our policy not to use or share personal information, except as described above, we reserve the right, in our sole and absolute discretion, to disclose personal information if we believe such disclosure is necessary or reasonable for any compelling reason, including, but not limited to, the safety or protection of our customers or any other party.

We currently do not use “cookies” or similar tracking technology to track or collect information on our website. However, our website contains links to third-party websites operated by third-party service providers that may also use cookies, web beacons and/or similar tracking technology. Such third- party operations are beyond our control. When you click on links to third-party websites, you should review the privacy policy of such third party to understand how they collect and use your personal information. This Privacy Policy does not apply to such third-party websites. You may disable or modify the use of cookies within your web browser. However, such action may prevent you from maximizing utilization of such third-party websites.

‘DoNotTrack’ Signals
“Do Not Track” signals are options that may be available on your browser to tell website operators that you do not wish to have your online activity tracked. We do not currently take any action in response to Do Not Track signals.

Due to the nature of our services, our website contains links from our site to third-party websites. This Privacy Policy does not apply to such third-party websites. We strongly recommend that you review the privacy policy posted on those other websites to understand their procedures for collecting, using and disclosing personal information.

We may retain information, including personal information, for as long as necessary to comply with applicable laws and in accordance with our internal business processes.

You can update the accuracy of your information at any time by logging into your account or by contacting us. If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the “unsubscribe” link in the email or by contacting us. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important travel and account-related messages from which you will not be able to unsubscribe.

We want you to feel confident using our website and associated tools and services. While no company can guarantee absolute security, we do maintain reasonable and appropriate electronic and physical safeguards intended to protect the personal information we collect and process.

When you visit our website, use our chat feature, or send email or text messages to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by unencrypted email, text message or chat. You acknowledge and agree that unencrypted email, text messages and chat conversations are not secure and may be read by others, and you agree that when you request that we send you email, text messages or chat messages, you are authorizing us to transmit and disclose your information (including your personal information) from time to time in an unencrypted manner. You further acknowledge that emails, texts and chat conversations sent with this information are not stored in a secure manner.

If you have any questions about our Privacy Policy or you believe we have not adhered to this Privacy Policy, please contact:

Tower Travel Management
240 East Ogden Avenue, Suite 102
Hinsdale, IL 60521
Attn: John Smith
Telephone: 630-928‐7100
Our office hours are Monday – Friday 7 a.m. – 7 p.m. Central Standard Time

Travel questions? We've got answers...

Scroll to Top